The Federal Communications Commission (FCC) recently adopted an ENHANCED 911 (E911) VoIP Order that requires some service providers, to inform their customers of any differences between the E911 access capabilities available with their service as compared to the E911 access capability available with traditional telephone service. Relevant Networks is not obligated to provide E911 service under the recently adapted FCC E911 VoIP Order, but it has chosen to voluntarily offer E911 service where available. There are important differences between Relevant Networks’ E911 service and E911 access capabilities of traditional telephone service. It is important that you understand how these differences affect your ability to access E911 services. For example, in certain circumstances, you may not be able to contact emergency services by dialing 9-1-1 using your device if there are network issues.
We ask that you carefully read this E911 Disclosure and follow our advice and instructions strictly for your safety’s sake.
The FCC’s E911 VoIP decision also requires some service providers to obtain and keep a record on file showing that you have received and understood this E911 Disclosure.
You may obtain a copy of the FCC regulation and accompanying E911 VoIP decision in Docket No. 05-196 at the following link: http://www.fcc.gov/cgb/voip911order.pdf.
You should never dial 911 or “test” your 911 service. Dialing 911, in a non-emergency situation, is a crime and many locales prosecute offenders.
LIMITATIONS ON ACCESS TO E911 SERVICES
1) You should consider maintaining an alternate means of contacting E911 services. The Relevant Networks E911 service differs from traditional E911 service. You understand and acknowledge that you should consider having an alternate means of contacting E911 services and inform your users of this.
2) Relevant Networks emergency services may not operate during a power outage. You understand and acknowledge that you may not be able to use your device to contact E911 services if your power is disrupted. Once power service is restored, you may be required to reset or reconfigure your Internet service before you will be able to use it to contact E911 services. You are responsible for providing an uninterruptible backup power supply to ensure continued operation of electrical equipment, including customer premises equipment necessary to provide Internet service, in the event of a power outage.
3) E911 services will not operate if your broadband connection is disrupted. You understand and acknowledge that you will not be able to use your device to contact E911 services if your broadband connection is disrupted. Once your broadband connection has been restored, you may be required to reset or reconfigure your Internet equipment before you will be able to use the device to contact E911 services.
4) E911 services will not operate unless you register your correct service address with Relevant Networks for each specific Direct Inward Dial “DID” or Telephone Number “TN”. You understand and acknowledge that you must provide Relevant Networks with your correct service address in order for E911 services to work. If you notice that the location information identified in your E911 registration section of the Relevant Networks menu is inaccurate, you can correct your service address by going to the E911 menu via Relevant Networks’ web portal and selecting E911.
5) E911 services will not operate correctly if you disable, damage or move the device to another location. If you disable, damage or move the device to a location other than the service address you provided when it was registered, it will not function properly and result in a Emergency Call Routing Center “ECRC” Call. If you wish to move to a new address, go to the web menu and select the E911 option. For each TN or DID for which Customer desires emergency calling services, Customer must provide Relevant Networks with each TN and provide a correct and valid emergency response address for that TN. Customer must update this information whenever necessary to reflect changes. The required information must be accurately set forth in the system in order to provide full 911 service functionality. If a 911 call is made from a non-provisioned or improperly provisioned telephone number, the call will not be automatically routed to the correct PSAP. Instead, that 911 call must be handled by the backbone provider’s 24/7 Emergency Call Routing Center and Customer must pay a per-call ECRC charge of $300.00, payable immediately via Relevant Networks invoice. Customer acknowledges that if it chooses the PSTN emergency call routing option, it is responsible for all ECRC call charges even if erroneous calls are placed by unknown persons or companies that happen to accidentally or purposely dial the Companies’ private emergency number assigned to it by Relevant Networks. Companies placing five or more calls routed to the ECRC in any month will be subject to an additional $1000.00 penalty fee, payable immediately via Relevant Networks invoice. Relevant Networks may terminate this Schedule if Customer fails to correct non-provisioned or improperly provisioned TNs and addresses, resulting in repeated monthly penalties
6) Relevant Networks E911 service will not operate properly outside of the United States, Canada, or the registered address of record for the Phone Number.
7) Relevant Networks is only able to provide E911 service in cities and towns where the local Public Safety Answering Point, or PSAP, is technically capable of receiving your address information with your E911 call. If the PSAP that serves your area is not equipped to receive your Relevant Networks registered address, you will need to provide the 911 operator with your address information orally.
How do We Protect You? Relevant Care!