Help Desk / Level I Computer Technician
Help Desk / Level 1 Computer Technician
Grand Rapids, MI 49546
Do you know your way around a computer?
Are you confident in your technical skills but wish to learn more?
Do you get along well with others?
Do you communicate well with customers?
Relevant Networks, a trusted IT partner for small and medium-sized businesses, is seeking a Level 1 Computer Technician to join our growing computer consulting company in the Greater Grand Rapids area.
At Relevant Networks, a position in IT is about solving a customer’s problems in a positive, professional, and courteous manner in order to become their most trusted technical adviser. You will resolve computer-related issues while building a strong rapport with new and existing customers. The strongest candidate will possess strong troubleshooting and critical thinking skills, as well as previous IT experience.
Work hours are 8 a.m. to 5 p.m. with occasional evening and weekend work. This is a full-time position with a benefits package featuring IRA retirement planning, life insurance, short and long-term disability insurance as well as paid time off.
Relevant Networks provides the following services:
Design, engineer, and monitor network system
In building wireless as well as building to building wireless networks
Managed Services including advanced backup & recovery
High speed data wiring
Internet Management Services
Level 1 Computer Technician Duties:
Provide technical assistance with computer hardware and software
Resolve issues for customers via phone, in person, or electronically
Configure and optimize desktop and laptop computer systems
Install operating system software, patches, and upgrades
Perform backups and recoveries of data files and operating systems
Perform data migration to new computers
Domain-based server administration (managing users, shares, printers, and workstations)
Administer email accounts for both in-house and cloud based accounts
Track customer issues and resolutions
Are you interested in becoming part of Team Relevant?
If so, please email a copy of your resume to firstname.lastname@example.org.