Company Overview:
Relevant Networks is a leading Managed Service Provider delivering innovative IT solutions to businesses of all sizes. We specialize in providing proactive IT support, cloud services, cybersecurity, and infrastructure management, to ensure our clients’ systems run smoothly and securely. Join our Grand Rapids Michigan dynamic team and help us empower organizations with cutting-edge technology solutions.
Job Summary:
We are seeking a skilled and customer-focused IT Support Specialist to join our Managed Service Provider team. In this role, you will be responsible for delivering high-quality technical support, managing client IT environments, and ensuring the reliability and security of systems. You’ll work closely with clients to troubleshoot issues, implement solutions, and provide ongoing maintenance, all while contributing to a seamless service experience.
Key Responsibilities:
- Provide proactive and reactive technical support for client IT systems, including servers, networks, desktops, and cloud-based applications.
- Monitor client environments using remote management tools to identify and resolve issues before they impact operations.
- Perform system upgrades, patch management, and routine maintenance to ensure optimal performance and security.
- Assist with the setup, configuration, and management of hardware, software, and network infrastructure.
- Respond to client support tickets promptly, diagnosing and resolving issues related to connectivity, software, backups, and more.
- Collaborate with team members to design and implement IT solutions tailored to client needs.
- Maintain detailed documentation of client systems, processes, and resolutions.
- Educate clients on best practices for security, software usage, and system maintenance.
- Stay up-to-date on emerging technologies and industry trends to recommend improvements for client environments.
Qualifications:
- 2+ years of experience in IT support, preferably with a Managed Service Provider or in a similar client-facing role.
- Strong knowledge of Windows and/or macOS environments, Active Directory, Microsoft 365, and networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with remote monitoring and management (RMM) tools and ticketing systems (e.g., ConnectWise, Autotask) is a plus.
- Familiarity with virtualization (VMware, Hyper-V), cloud platforms (Azure, AWS), and cybersecurity principles.
- Excellent troubleshooting and problem-solving skills with a proactive approach to identifying issues.
- Exceptional communication skills, with the ability to explain technical concepts to non-technical clients.
- Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional) are highly desirable.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
What We Offer:
- Competitive salary and benefits package including 401K, Life, Short-term and long-term disability, contributions to health plan coverage, and Paid time off.
- Opportunities for professional growth and certification reimbursement.
- A supportive team culture with a focus on work-life balance.
- Access to the latest tools and technologies in the IT industry.
If you’re passionate about technology and delivering exceptional service, we’d love to hear from you